IHM NOTES FRONT OFFICE SYLLABUS WISE SEM 1

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S.No.TopicHoursWeight age
01INTRODUCTION TO TOURISM, HOSPITALITY & HOTEL INDUSTRY  

A. Tourism and its importance
B. Hospitality and its origin
C. Hotels, their evolution and growth
D. Brief introduction to hotel core areas with special reference to Front Office
0310%
02CLASSIFICATION OF HOTELS

A. Size
B. Star
C. Location & clientele
D. Ownership basis
E. Independent hotels
F. Management contracted hotel
G. Chains
H. Franchise/Affiliated
I. Supplementary accommodation
J. Timeshares and condominium
K. Meal Plans (not in the syllabus but imp.)
0515%
03TYPES OF ROOMS  

A. Single
B. Double
C. Twin
D. Suits
025%
04TIME SHARE & VACATION OWNERSHIP

A. What is a timeshare? Referral chains & condominiums
B. How is it different from hotel business?
C. Classification of timeshares
D. Types of accommodation and their size
0310%
05FRONT OFFICE ORGANIZATION

A. Function areas
B. Front office hierarchy
C. Duties and responsibilities
D. Personality traits
0520%
06HOTEL ENTRANCE, LOBBY AND FRONT OFFICE

A. Layout
B. Front office equipment (non-automated, semi-automated and automated
0310%
07BELL DESK

A. Functions
B. Procedures and records
0420%
08
08 FRENCH
A. Understanding and uses of accents, orthographic signs & punctuation
B. Knowledge of cardinaux & ordinaux (Ordinal & cardinal)
C. Days, Dates, Time, Months and Seasons
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