Coffee Shop : Food Service Areas ( F & B Outlets)

Coffee Shop is the main dining room of lodging properties. It is perhaps the largest restaurant in a hotel. Its multi-cuisine nature makes it possible to incorporate a variety of international dishes which are hit among food enthusiasts. The food served is nutritious, colorful and wholesome without being monotonous and complicated. It attracts people from all walks, i.e. hotel’s guests, local pleasure diners, shoe string budget individuals as well as package deal guests.

The coffee shop provides an A la Carte menu as well as an elaborate buffet for breakfast, lunch and diner. It is called a Coffee Shop since it is open 24*7 i.e. throughout the day.

Coffee shop requires elaborate service and a fine-dining table layout. The staff requirement is also very extensive since it involves non stop operations.

The opening and closing duties have to be done during the operation in front of the guests. Thus, all the work has to be carried out in a tactical way.

The service has to be prompt and the staff should be on toes and alert for any guests’ needs or requests. Since the table turnover or repeat customers on the same table is often very rapid, a large number of covers should be ready beforehand for replenishment. Also, the cutlery and crockery inventory should be fairly high. The equipments used should be reasonably priced, as chances of breakage and pilferage are more.