Identifying Housekeeping Responsibilities

RESPONSIBILITIES OF HOUSEKEEPING DEPARTMENT

• To achieve the maximum efficiency in ensuring the care and comfort of guests & in the smooth functioning of the department.
• To establish a welcoming atmosphere.

• To ensure courteousness, reliable service from all staff to the guest.
• To ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
• To provide linen in rooms, restaurants, banquet halls, conference halls, health clubs, etc, as well as to maintain an inventory for the same.
• To provide uniforms for all the staff & maintain inventory for the same.
• To Cater to the laundering requirements of hotel linen, staff uniforms, and guests.
• To provide & maintain the floral decorations and to maintain the landscaped areas of the hotel.
• To select the right contractors & ensure the quality of work is maintained.
• To co-ordinate renovation and refurnishing of the property in consultation with the management & with interior designers.

• To co-ordinate with the purchasing department for the procurement of guest supplies, cleaning agents, equipment, fabrics, carpets, & other items used in the hotel.
• To deal with lost & found articles.
• Carpet shampooing.
• Dealing with any guest queries, complaints & requests as they occur.
• To keep the general manager or administrator informed of all matters requiring attention.