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RESPONSIBILITIES OF HOUSEKEEPING DEPARTMENT
- To achieve the maximum efficiency in ensuring the care and comfort of guests & in the smooth functioning of the department.
- To establish a welcoming atmosphere.
- To ensure courteousness, reliable service from all staff to the guest.
- To ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
- To
provide linen in rooms, restaurants, banquet halls, conference halls,
health clubs, etc, as well as to maintain an inventory for the same.
- To provide uniforms for all the staff & maintain inventory for the same.
- To Cater to the laundering requirements of hotel linen, staff uniforms, and guests.
- To provide & maintain the floral decorations and to maintain the landscaped areas of the hotel.
- To select the right contractors & ensure the quality of work is maintained.
- To co-ordinate renovation and refurnishing of the property in consultation with the management & with interior designers.
- To
co-ordinate with the purchasing department for the procurement of guest
supplies, cleaning agents, equipment, fabrics, carpets, & other
items used in the hotel.
- To deal with lost & found articles.
- Carpet shampooing.
- Dealing with any guest queries, complaints & requests as they occur.
- To keep the general manager or administrator informed of all matters requiring attention.
