Many hotels are determined to hire qualified attendants who will represent the
dignity of the hotel. These attendants are expected to meet all the qualities
matching their duties and responsibilities, education levels, medical qualifications,
work experiences, and the hotel’s desired outcome or profitability. Additionally,
many hotels and restaurants have public spaces such as lobbies, hallways, and
restrooms. These areas need to be cleaned frequently and upgraded to attract
more customers. Therefore, hotels hire public area attendants to keep these
places clean and safe.
Although public area attendants are a bit janitor, they are also highly concerned
with customer satisfaction. They are responsible for a particular part within the
hotel rather than the entire facility. Furthermore, beside the hotel public area
attendant’s primary duty is to maintain the hygienic of these areas, there are other
duties and qualifications for the job as outlined in the job description
Duties and Responsibilities of Hotel Public Area Attendant
The hotel public area attendants are responsible for the general cleanliness and
safety of all public places in a hotel. This means lobbies, restrooms, and hallways
are expected to be clean the whole day, seven days of the week. Besides the
attendant being friendly to the customer and possess a positive attitude, they are
expected to;
Clean rooms, hallways, and lobbies at all times.
Clean, maintain and arrange hotel and banquet halls.
Clean or sweep the floor carpet every morning.
Empty and organize ashtrays and urns immediately after the customer leaves.
Polish furniture and fixtures at all times.
Clean, vacuum, and polish elevators.
Keep the hotel’s front free from trash to prevent insect breeding, limiting
customers visiting and booking hotel rooms.
Clean rugs and upholstered furniture using a vacuum cleaner, broom, and
shampoo machine.
Wash walls and ceilings, arrange furniture, and change bedsheets, covers, and
mattresses.
Sweep, polish, mop, scrub, or wax floors.
Wipe the dust and polish metal surfaces.
Collect solid linen on floor and linen closets.
Arrange and maintain housekeeping carts.
Removes trash collected by room attendants and throw them in the trash bin.
Attend all the daily or weekly briefings for functions and events held by the
hotel management.
Attend to all daily assigned tasks in toilets, lifts, back areas, and terrace.
Clean, arrange and maintain hotel equipment.
To follow up on a unique cleaning schedule given by the housekeeping control
desk.
To report any maintenance issue to the supervisor or housekeeping control desk
immediately, they notice it.
Comply with the Lost and Found policy of the hotel.
Offer assistance to the hotel guests in public areas when asked.
Have full knowledge of all hotel facilities, working hours, restaurant sections,
shops, and conference rooms.
Maintain housekeeping closets inventory.
Post any caution signs according to the requirements of the hotel.
Follow all the departmental policies and procedures at all times.
Upkeep all the equipment they use, such as vacuum cleaner, trolley, and
scrubbing machine, and ensure they are in a good question.
Maintain a cleaning schedule.
Authorized to enter management offices for maintenance and other activities
like pest control, carpet shampooing, and arrangement.
Education and Experience of Public Area Attendant
Most hotel public area attendant jobs are entrylevel positions. This means they do
not demand higher education levels. Only a high school diploma or equivalent
grade is enough to be hired as a public area attendant in any hotel. Alternatively,
some hotels will hire attendants without a high school diploma as long they have
relevant work experience. However, having a higher education level is an added
advantage that can make you chosen and not other applicants. Furthermore, most
hotel public area attendance training is on the job where the selected applicant
gets familiar with the working environment.
Skills Needed to be Public Area Attendant
The job description for hotel public area attendants indicates that the applicants
should have the following skills;
They should be detailoriented because they are required to spot safety hazards
and items that need cleaning.
They should be able to initiate a positive impact and adapt to changes within the
working schedule.
They should read and write English proficiently enough to read and store
chemical agents used for cleaning safely and communicate easily with hotel
guests.
They should perform various duties, often changing from one task to another
and still meeting deadlines and established timeframes.
They should work independently and comfortably with little or no supervision
early in the morning and late in the evening.
They should possess a positive attitude to work with other hotel attendants and
maintain good relationships.
They should present the previous property management experience or possess
property management skills.
They should also be trustworthy
Working Conditions for Public Area Attendant
Hotel public area attendants are expected to work both indoors and outdoors.
Attendants working indoors are likely to be exposed to some hazardous fumes,
substances, and bloodborne pathogens. This means an indoor working
environment should be well lit and airconditioned. Outdoor public area
attendants are also exposed to hot sunburn and light. Therefore, they should
always have protective gear to cushion against excess UV radiation. Additionally,
hotel public area attendants must be flexible and willing to work extra hours,
including days, nights, overnights, weekends, and holidays when their services are
needed.
Physical Requirements to be a Public Area Attendant
Hotel public area attendant should be able to;
Stand and walk throughout the shift for up to eight working hours.
Frequently carry and lift up to 50lbs daily.
Kneel, push, pull, and lift items throughout the shift.
Occasionally ascend or descend stairs.
Conclusion
Since public area attendance is a physically demanding job, applicants are
generally expected to be physically fit to avoid various injuries while on duties.
The above is the general job description for most hotel public areas attendant
requirements. However, the description is likely to vary based on the hotel’s
nature and management preferences. Additionally, some application forms may
indicate asking salaries for the applicant to have a clear picture of the expected
wages and the negotiation range.
