Relationship between front office and other department Interdepartmental Relations

In this post we are going to discuss about the front office relationship with other department of the hotels. How the front office people deals with the other and front office department keeps relationship with other department of the hotels.

1. To ensure efficient rooming of guests, both housekeeping and front office must inform each other of changes in a room’s status. Knowing whether a room is occupied, vacant, on change, out of order (OOO), under repair, or similar for proper room management
2. There should be coordination to clean front office public areas
3. There must be coordination between housekeeping and front office department to share information on occupancy levels which helps to forecast occupancy for the year and makes it easier to draw up a budget, establish par stock levels and estimate required staff strength.
4. There should be coordination know about the daily room report and housekeeping discrepancy report.
5. It also helps to gear renovations and spring cleaning to low occupancy periods thereby preventing loss of revenue.
6. The housekeeping and front office department also coordinate with each other for other important information which requires special attention like
7. VIPs in the house: this information is essential so that the staff can take a little extra care and keener precautions in cleaning and supervising VIP rooms.
8. Groups in the house: the group rooming list must be provided before the group’s arrival to the housekeeping as groups tend to move together in terms of arrival, departure, sightseeing tours and meals. Their rooms need to be readied together in view of strict time parameters. Group rooming lists enable the HK department to organize their work and have the group’s room ready on time.
9. Crews in the house: Sometimes the arrival of a crew and the departure of another crew from the same airline may overlap. In such circumstances, it is important for the allotted rooms to be cleaned within a short period of time. Thus for this, there should be effective coordination between front office and housekeeping.
10. Flowers: sometimes the management extends its compliments to a guest with a special gesture of a flower arrangement in the room as recognition of the importance of a person. This requirement of flower arrangements for certain guests is conveyed to housekeeping by the front office on a daily basis.
11. Apart from the above communications the front office needs to depend on housekeeping for the provision of clean uniforms to its staff.