Relationship between front office and other department Interdepartmental Relations
In this post we are going to discuss about the front office relationship with other department of the hotels. How the front office people deals with the other and front office department keeps relationship with other department of the hotels. To ensure efficient rooming of guests, both housekeeping and front office must inform each other […]
Ownership Basis : Classification of Hotels
OWNERSHIP AND AFFILIATION: this provides another means by which to classify hotels i.e. independent hotel and chain hotels, INDEPENDENT HOTEL: These are family owned and operated hotels that is not required to confirm to any policy or procedure’s, they also do not need to adhere to a particular image and can offer a level of […]
Duties and Responsibilities : Front Office Organisation
1) Front Office Manager Time Management : One of the most important function of Front Office Manager is Time Management. The nature of Front Office job is such that he is almost always crowded with various jobs and he often looses control over his time. He should be able to match job needs to time […]
Chain Hotels : Classification of Hotels
CHAIN HOTEL Chain hotel ownership can take a number of forms. Depending on the association that the chain organization has with each property. These hotels usually impose certain minimum standards, rules, policies, and procedures, which is to be followed by other properties of the same chain. These hotels are usually classified as operating a management […]
Function Areas : Front Office Organization
Reception/Registration Section This section is located in the lobby. It also allocate the room and established the rates for different types of guest. The person of the section is called Receptionist. GSA (Guest Service Officer) has direct contact guest. The function of this section are:- Warmly received all arrival guest. Complete registration formalities and perform […]
Franchise/ Affiliated : Classification of Hotels
FRANCHISE AND REFERRAL GROUP Franchising is simply a method of distribution whereby one entity that has developed a particular pattern or format for doing business. The franchiser usually provides a strong brand name, national and international central reservation system, management training programs, advanced technology, and central purchasing services. Example :- Hilton, Marriott, IHG etc. Referral […]
Types of Hotel : Based on Star
Department of Tourism, Government of India classifies hotels under star system in our country. There is a committee known as Hotels and Restaurants Approval and Classification Committee (HRACC) which is headed by D.G. Tourism. It comprises of representatives from the Hotel Industry, Travel Agents Association of India, Department of Tourism Ministry & the faculty of […]
Based on Size : Classification of Hotels
Based on Size : Classification of Hotels Classification of hotels is on the basis of size refers to the number of rooms (bed capacity) and should not be confused with the building height, or the area of the property, or the gross sales etc. The term number of rooms refers to the lettable rooms and […]
Management Contracted Hotels : Classification of Hotels
MANAGEMENT CONTRACT HOTEL These hotels are the properties owned by other entities. Under this type of contract, the owner or developer usually retains the financial and legal responsibility for the property, the management company pays its expenses and in turn receives an agreed upon fee from the owner or developer and the remaining cash goes […]
Inter-Departmental Relationship With Maintenance
Inter-Departmental Relationship With Maintenance The housekeeping department depends on maintenance to keep things in order. While carrying out their scheduled work, housekeeping employees may find some deficiencies in the hotel facilities, such as faulty electrical plugs, dripping faucets, leaking pipes or malfunctioning air-conditioning units etc. A need for urgent repairs is reported to maintenance over […]