Floor finishes : Composition, Care and Cleaning of different surfaces
Considerations before choosing a floor:- Will there be heavy wear? Is area subject to moisture? Does the floor need to be sound barrier? How easy is it to clean & maintain? To what degree floor need to be slip resistant? Can it cause allergies or asthma? How durable is the product? Is it suitable for […]
Distribution and Controls ; Cleaning Agents
Issuing of the cleaning agents can be done in the following ways: Requisition: each peripheral storage area will have a requisition book with forms in triplicate. Every time good are required, the person responsible for the storage area will complete the form and sign it. The top copy of this form will then be taken […]
The Role of Housekeeping in a Hospitality Operation
The Housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a ‘Home away from home’. The aim of all accommodation establishment is to provide their customers with a clean, attractive, comfortable and welcoming surrounding that offer value for money. Nothing sends a stronger message than cleanliness in a hospitality […]
Duties and Responsibilities of Housekeeping staff
Duties and Responsibilities of Housekeeping staff 1)Executive Housekeeper/Director of Housekeeping:- The executive housekeeper reports to the General Manager or the Resident Manager or the rooms division manager. He/she is responsible for the overall cleanliness and aesthetic upkeep of the hotel. His/her duties are:- Organize, supervise and coordinate the work of housekeeping staff on day- to […]
Wall finishes : Composition, Care and Cleaning of different surfaces
Wall covering and finishes may be decorative as well as functional. The primary consideration for wall covering, though, should be their functional quality. Decorative wall coverings should complement the theme. Decorative wall coverings are chosen when ability to bring colour, texture, light or shade to the room is of great importance. Functional qualities of wall […]
Specialty Restaurants : Food Service Areas ( F & B Outlets)
A catering establishment which offers a particular cuisine like Indian, Japanese or French etc, in a hotel. These restaurants in a hotel cater to the needs of the overseas tourists, in-house guests as well as a sizable number of local clientele. The bill of fare or Menu must include internationally known and accepted dishes of […]
Kitchen Stewarding : Food Service Areas ( Ancillary Departments)
What is Kitchen Stewarding ? Kitchen stewarding is the backbone of any restaurant. A kitchen steward would be responsible for cleaning and organizing dishes, taking stock of inventory, maintaining hygiene and quality in the kitchen and restaurant, keeping a tab on breakage and replacements of various cutlery, crockery and equipments. Kitchen stewarding operations:- • Gathers […]
Plastic : Composition, Care & Cleaning of different surfaces
Types of plastic:– Thermosetting Plastic Thermoplastic. Thermosetting Plastic These are strong, hard plastics and not softened by heat. These are used to produce plastic laminates. Plasic laminates are made by subjecting layers of paper impregnated with plastic resin to high pressure and temperature. These are of two types Melamines and Phenolics. Melamines: these are used […]
Housekeeping Department Hierarchy in small, medium, large and chain hotels
Hierarchy in small, medium, large and chain hotels Organizational StructureThe organizational structure of a housekeeping department—whether in a small, medium or large hotel— is depicted using in an organization chart.An organization chart is a schematic representation of the relationships between positions within an establishment, showing where each position fits into the overall organization and illustrating […]
Frequency of cleaning daily, periodic, special in Housekeeping
FREQUENCY OF CLEANING Cleaning tasks may be divided according to the frequency of their scheduling, which depends upon the level of soiling, the type of surface, the amount of traffic, the type of hotel and the cleaning standards. Employees should be given the procedures and frequencies for carrying out various tasks outlined in the book […]