Crockery : F & B Service Equipments
China is a term used for crockery whether bone china (expensive and fine), earthenware (opaque and cheaper) or vitrified (metallized). Most catering crockery used nowadays tends to be vitrified earthenware, which is very durable and haven been strengthened. Chinaware is made of silica, soda ash, and china clay, glazed to give a fine finish. Chinaware […]
Glass : Composition, Care and Glass Cleaning of Different Surfaces
Glass is transparent, lustrous and brittle material made of mixture of silica or pure fine sand, soda or potash and some other ingredients. The mixture is heated in furnace above 1300 degree where it forms molten glass. It is then shaped and cooled slowly in oven as it passes on conveyor belt. This process is […]
Welfare Catering – Industrial/ Institutional/ Travel : The Hotel and Catering Industry
Welfare Catering The provision of food and beverages to people to fulfil a social obligation, determined by a recognised authority, is known as welfare catering. This grew out of the welfare state concept, prevalent in western countries. It includes catering in hospitals, schools, colleges, the armed forces and prisons. Welfare Catering is mainly about providing […]
Discotheque : Food Service Areas (F & B Outlets)
A discotheque, nightclub, music club or club, is an entertainment venue and bar that usually operates late into the night. A nightclub is generally distinguished from regular bars, pubs or taverns by the inclusion of a stage for live music, one or more dance floor areas and a DJ booth, where a DJ plays recorded […]
Role of Housekeeping in Guest Satisfaction and Repeat Business
The Housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a ‘Home away from home’. The aim of all accommodation establishment is to provide their customers with clean, attractive, comfortable and welcoming surrounding that offer value for money. Nothing sends a stronger message than cleanliness in a hospitality operation. […]
Non Alcoholic Beverages: Cocoa and Malted Beverages
History & Climate Cocoa beans were discovered in South American rain forests about thousands of years ago. being a favorable environment, humid and tropical climate mixed with elevated rainfall in South American rain forests ensures the growth of cacao fruits. Processing Steps involved in the formation of cocoa products: Harvesting Fermentation Cleaning Roasting Winnowing Grinding […]
Duties and Responsibilities of F & B Staff
Defined duties and responsibilities for every profile in the industry helps people to understand their role and provides clarity about the aims and expectations of the industry and how to reach them. It is important to run the industry properly and systematically as each person can’t do everything. It also helps in the growth of […]
Inter-Departmental Relationship With Personnel
Housekeeping coordinates with the personnel department for following reason :- Acquisition: human resource planning, recruitment, selection and induction/ socialization. Maintenance: compensation management e.g. pay/ salary, wages, over time, medical treatment etc. Motivation: performance appraisal system, reward management system and training and development
Layout of the Housekeeping Department : Organization Chart of the HK Department
Layout of the Housekeeping Department : Organization Chart of the HK Department Who Plans Housekeeping layout and facility? The task of creating the housekeeping spaces is given to a facility planner. Facility Planning is the activity of designing the layout of the operational service areas such as restaurants, kitchens, stewarding, laundry, housekeeping, etc. The design […]
Leather, Leatherites, Rexines : Composition, Care and Cleaning of different surfaces
Leather as used for furniture, desk tops, decorative panels and other features in a building is almost invariably what the tanner calls ‘light leather’. All leather comes from the hides of animals. The easily rotted keratin and globular proteins from the outside of the skin are removed by the treatment with alkalis and enzymes (liming) […]