Wake up call handling
Wake up telephone call is an inhouse telephone phone call to a sleeping guest at a specific time to wake him up, determined by the guest. It is generally done in the morning but a guest may require almost any time of the day. It is the responsibility of telephone department to wake up the guest but if the call will be made up for airline crews or group of guests then lobby personnel will take get calls from local airline operators about the timing of the air travel and then they should forward the information to telephone operator.
In case of airline or group of people generally the wakeup call should be done 45 mins or even 1 hour prior to the pickup time. In small lodgings it is the duty of front desk representative to wakeup.
Wake Up Call Handling
- Give complete care to write correct room number,.
- name and time to wakeup guest to avoid any mistake.
- Always make sure that guest really wakes up after your call.
- You can politely ask the guest that if he wants to get a 2nd wakeup telephone call or not.
- In case no reply is done by the guest while at the same time you are calling or guest just hang up the telephone and if he hardly gave any response then you should call him again.
- While calling you should start this particular way, “Good Morning, Mr. X. This is 6 Am in. the morning which is your wake up time. Have a nice day.”
- Right after receiving your call, a guest might not understand the situation immediately as he just woke up.
- Therefore grant him some moment and clarify again why you call him.
- If after 2nd call, guest does not answer at all then send the bell person to knock his door and wake him up.
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