| S.No. | Topic | Hours | Weight age |
| 01 | INTRODUCTION TO TOURISM, HOSPITALITY & HOTEL INDUSTRY A. Tourism and its importance B. Hospitality and its origin C. Hotels, their evolution and growth D. Brief introduction to hotel core areas with special reference to Front Office | 03 | 10% |
| 02 | CLASSIFICATION OF HOTELS A. Size B. Star C. Location & clientele D. Ownership basis E. Independent hotels F. Management contracted hotel G. Chains H. Franchise/Affiliated I. Supplementary accommodation J. Timeshares and condominium K. Meal Plans (not in the syllabus but imp.) | 05 | 15% |
| 03 | TYPES OF ROOMS A. Single B. Double C. Twin D. Suits | 02 | 5% |
| 04 | TIME SHARE & VACATION OWNERSHIP A. What is a timeshare? Referral chains & condominiums B. How is it different from hotel business? C. Classification of timeshares D. Types of accommodation and their size | 03 | 10% |
| 05 | FRONT OFFICE ORGANIZATION A. Function areas B. Front office hierarchy C. Duties and responsibilities D. Personality traits | 05 | 20% |
| 06 | HOTEL ENTRANCE, LOBBY AND FRONT OFFICE A. Layout B. Front office equipment (non-automated, semi-automated and automated | 03 | 10% |
| 07 | BELL DESK A. Functions B. Procedures and records | 04 | 20% |
| 08 | 08 FRENCH A. Understanding and uses of accents, orthographic signs & punctuation B. Knowledge of cardinaux & ordinaux (Ordinal & cardinal) C. Days, Dates, Time, Months and Seasons |
IHM NOTES FRONT OFFICE SYLLABUS WISE SEM 1
