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Syllabus Wise Topics Front Office Sem 2

91
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TopicHoursWeightage
TARIFF STRUCTURE

A. Basis of charging
B. Plans, competition, customer’s profile, standards of service &
amenities
C. Hubbart formula
D. Different types of tariffs
x Rack Rate
x Discounted Rates for Corporates, Airlines, Groups &
Travel Agents
410%
FRONT OFFICE AND GUEST HANDLING

x Introduction to guest cycle
x Pre-arrival
x Arrival
x During guest stay
x Departure
x After departure
410%
RESERVATIONS

A. Importance of reservation
B. Modes of reservation
C. Channels and sources (FITs, Travel Agents, Airlines, GITs)
D. Types of reservations (Tentative, confirmed, guaranteed etc.)
E. Systems (non-automatic, semi-automatic fully automatic)
F. Cancellation
G. Amendments
H. Overbooking
725%
ROOM SELLING TECHNIQUES

A. Upselling
B. Discounts
25%
ARRIVALS

A. Preparing for guest arrivals at Reservation and Front Office
B. Receiving of guests
C. Pre-registration
D. Registration (non automatic, semi automatic and automatic)
E. Relevant records for FITs, Groups, Air crews & VIPs
520%
DURING THE STAY ACTIVITIES

A. Information services
B. Message and Mail Handling
C. Key Handling
D. Room selling technique
E. Hospitality desk
F. Complaints handling
G. Guest handling
H. Guest history
620%
FRONT OFFICE CO-ORDINATION

With other departments of the hotel
210%

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