Bsc Housekeeping Sem 1 Bsc Semester 1 Ihm Bsc Notes Uncategorized IHM NOTES HOUSEKEEPING SYLLABUS WISE SEM 1 Amit Kumar - April 3, 2024 0 hmhelp S.No.TopicHoursWeight age01THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION Role of Housekeeping in Guest Satisfaction and Repeat Business025%02ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT A. Hierarchy in small, medium, large and chain hotelsB. Identifying Housekeeping ResponsibilitiesC. Personality Traits of housekeeping Management Personnel.D. Duties and Responsibilities of Housekeeping staffE. Layout of the Housekeeping Department0825%03CLEANING ORGANISATION A. Principles of cleaning, hygiene and safety factors in cleaningB. Methods of organizing cleaningC. Frequency of cleaning daily, periodic, specialD. Design features that simplify cleaningE. Use and care of Equipment0415%04CLEANING AGENTSA. General Criteria for selectionB. ClassificationC. PolishesD. Floor seatsE. Use, care and StorageF. Distribution and ControlsG. Use of Eco-friendly products in Housekeeping0520%05COMPOSTION, CARE AND CLEANING OF DIFFERENT SURFACES A. MetalsB. GlassC. Leather, Leatherites, RexinesD. PlasticE. CeramicsF. WoodG. Wall finishesH. Floor finishes0515%06INTER DEPARTMENTAL RELATIONSHIP A. With Front OfficeB. With MaintenanceC. With SecurityD. With StoresE. With Accounts/Sales & MarketingF. With HR PersonnelG. With F & B Department0210%07USE OF COMPUTERS IN HOUSE KEEPING DEPARTMENT0410TOTAL30100%