Menu Costing
Food cost may be defined as the cost of material used in producing the food sold. In other words, it is the cost of...
Quality Assurance Program
Quality Assurance Program
What is Quality?
Quality is extremely hard to define, and it is simply stated: “Fit for use or purpose.” It is all about...
Safety Standards in Hotels
Safety –refers to the actual conditions in a work environment. It is freedom from injury or damage to property.
Security – refers to the prevention of theft,...
Quality Dimension
Quality Dimension
Garvin proposes eight critical dimensions or categories of quality that can serve as a framework for strategic analysis: Performance, features, reliability, conformance, durability,...
Safety Standards in Hotels
Safety –refers to the actual conditions in a work environment. It is freedom from injury or damage to property.
Security – refers to the prevention of theft,...
Market Segmentation
Market Segmentation
Market segmentation is a marketing procedure which involves dividing a huge goal market into subsets of patrons, organizations, or international locations that have,...
Hazard Identification & Risk Management
There are three steps used to manage health and safety at work.
Spot the Hazard (Hazard Identification)Assess the Risk (Risk Assessment)Make the Changes (Risk Control)
At...
Hazard Analysis & Critical Control Point (HACCP)
What is HACCP?
HACCP Stands for Hazard Analysis and Critical Control Point. HACCP is an internationally recognized system for reducing the risk of safety hazards...
CRM in Hospitality Management
CRM
CRM stands for Customer Relationship Management.
It’s a company-wide business strategy designed to improve revenues and profitability, reduce costs and increase customer loyalty.
The CRM philosophy is simple:
Put...
Corporate Social Responsibility
Corporate Social Responsibility
What is CSR?
Corporate Social Responsibility is a management concept whereby companies integrate social and environmental concerns in their business operations and interactions...
